This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Appointments

The practices appointment system is designed to offer you the most appropriate appointment for your needs. We will wherever possible try to accommodate you requests, but we cannot guarantee that a particular GP or nurse will be available on any particular day. If you require an urgent appointment you may be seen by a doctor or the nurse practitioner as appropriate, The Doctors have requested that receptionists are to ask you to briefly describe your symptoms in order to ensure you see the right clinician.

Acute Appointments - Will be with a Doctor or the Nurse Practitioner. You will not be able to choose which doctor you see for these urgent appointments. If you need to see a Clinician urgently every effort will be made for you to be offered an appointment that day, however you may be directed to other service providers, if required.

Routine Appointments - Are usually available with your usual GP or a GP of your choice. These are usually pre-bookable non-acute appointments. If you have a more urgent need to see a Doctor you must inform the receptionist when calling.

Pre-Booked Appointments - Can usually be booked up to 6 weeks in advance. These appointments will be for follow up appointment, medication reviews and for other planned non-urgent reasons. Saturday morning appointments are available at Linden Avenue for Pre-Booked Appointments only.

.


.

Online appointment booking

We have a facility that allows registered patients to book doctors appointments online.

First you must register for this service. This is a one-off process that involves you coming to the surgery and requesting a username and password. Please bring photo identification with you for your own security. Once registered you will be able to book and cancel appointments in advance, as well as ordering any repeat medications, change your contact details and update your clinical record.

For more information on Patient Online Services please click here.

Registered users please click here to be taken to the online appointment booking webpages 

 .


.

Cancelling Appointments

Please make a note of your appointment time and contact us as soon as possible if you need to cancel. Although most patients do attend their appointments, every week a large number do not attend their booked appointments. The outcome of this severely hampers our ability to provide our patients with appointments. Please inform us as soon as possible if you are unable to attend an appointment, this will allow us to utilise these appointments for the benefit of other patients.

.


.

Text Messaging

We have a text messaging service which sends you text message reminders of your upcoming appointments. If you would like to sign up to this service then please ask one of our receptionists either in person or on the telephone. Alternatively you can sign up to this service online, if you have online access you can find this option by clicking Online Account Management and then Change Contact Details.

.


.

Telephone Advice

If you wish to speak to a GP or practice nurse we will try to accommodate your request but we may ask you some questions to determine the urgency or nature of the call. A telephone consultation may be offered to you with a GP, a GP will get back to you at their convenience.
Where you require nurse advice, a nurse will contact you during normal surgery times. The practice nurses cannot offer Travel vaccination advice over the telephone.

.


.

Ise Medical Centre

The Ise Medical Centre is a branch surgery of the Linden Medical Centre, any registered patient can make an appointment at either site. The Ise Medical Centre is open 8:00am to 12:30pm, Monday to Friday, please ask the receptionist if you require an appointment at a particular site.

.


.

Nurse Practitioner

The Nurse Practitioners have undertaken specialist training to be able to assess and diagnose acute new presenting problems. The list below are examples of what our Nurse Practitioners deal with on a day to day basis, if you are suffering from any of the following symptoms then you will be directed to the Nurse Practitioners.

  • Minor Illness - Fever, Sore throats, Coughs, Possible chest infection, Abdominal Pain, Diarrhoea and Vomiting, Urinary tract infections, Ear ache, Eye infections, Sinusitis, Recent onset rashes.
  • Minor Injury - Bruises and sprains, Minor head injury, Cuts, Bites and Burns.
  • Emergency Contraception

Our Nurse Practitioners are also Independent Prescribers and they can prescribe medication for acute problems. If however you require repeat medication you may need to book a separate appointment.

.


.

Chaperones

The practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times. You are entitled to have a chaperone present during your examination, a number of our staff have been trained to undertake this role should you require one. If you would like a chaperone to be present please let the reception staff know at the time of booking the appointment wherever possible.

.


.

Late Arrivals

Please note that if you are 10 minutes late for an appointment the doctor/nurse is likely to have moved on to the next patient. You may be asked to re-book your appointment, or if you need to be seen that day you may be advised to wait until your GP has seen those who have arrived on time. Please contact us as soon as possible if you know that you are going to be late, we will try to accommodate you where possible.

.

Appointment 1 Appointment 2 Appointment 3 Appointment 4

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website