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Latest News

Job Vacancy - Admin Assistant (Patient record management)

We are looking to recruit an enthusiastic part time Admin Assistant to join our friendly forward thinking practice team.

Click here for more information

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ET Publishes Incorrect Survey Result

2018 GP Patient Survey

 

The results of the 2018 patient survey have now been published by NHS England. Unfortunately the local papers made a serious error in their reporting of the headline message this year; they used incorrect information and mistakenly ranked the local surgeries with Linden second from bottom. After we contacted them they took down this article however the Practice thought it important to highlight the actual results as there are many encouraging signs. A great deal of hard work has been undertaken by the practice team to improve the service we offer and it is gratifying to see improvements, of course there is always more to do. 

 

The following results were particularly pleasing to read:

 

Survey Question

2018 Survey Results

Local CCG avg. (2018)

2017 Survey Results

Find it easy to get through to this GP practice by phone

68%

67%

61%

 

Find the receptionists at this GP practice helpful

90%

89%

81%

Describe their experience of making an appointment as good

61%

68%

52%

Say the healthcare professional they saw or spoke to was good at giving them enough time

92%

86%

83%

Say the healthcare professional they saw or spoke to was good at listening

93%

88%

87%

Say the healthcare professional they saw or spoke to was good at treating them with care and concern

92%

86%

78%

Were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

96%

92%

61%

Had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

98%

95%

90%

Say they have had enough support to help manage their long-term condition

74%

77%

57%

Felt their needs were met during their last general practice appointment

97%

94%

Question not asked

Describe their overall experience of this GP practice as good

77%

82%

70%

                                               

During 2018, along with other practices, we introduced Care Navigation which is intended to ensure that the patient gets an appointment with the most appropriate service or clinician; unfortunately many of the promised additional services have not so far been made available to us. This is reflected in the relatively poor scores related to making an appointment and the frustration patients feel when not able to see a preferred GP.

 

If you wish to see all the results of the survey and also be able to compare Linden to other local practices you can visit;   
https://gp-patient.co.uk/report?w=1&practicecode=K83036

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Staff Update - Appointment Availability

Appointment Availability

At Linden we are proud to be a training Practice and we are fortunate to have both Dr Barclay and Dr Spooner who take an active role in training GP Registrars. We are now also once again hosting medical students and a number of our clinicians are involved in their training. It is important that Linden along with other accredited training practices continue to offer this opportunity to doctors at all stages of their training, as without this the current shortage of GP’s will continue. However for this, and other reasons, it does mean that there is often limited availability for bookable appointments with Dr Barclay and Dr Spooner, and accordingly we ask for your patience and understanding if you are unable to book a timely routine appointment with them.

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Staff Update - New Salaried GP's

New Salaried GP's

We are happy to announce that two new salaried GP’s will be joining us in the Autumn; Dr Harriet Ashcroft joins us in late September 2018 and will work 4 sessions per week and Dr Camilla Haakonsen who will be joining us in October 2018 and will work 6 sessions per week. We are fortunate that these talented GP’s have chosen Linden to continue their careers.

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Medical students at Linden Medical Group

We now have 3rd year medical students from Leicester Medical School on placement at Linden Medical Group.
For more information click here.

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Saturday morning appointments are available at Linden Avenue for Pre-Bookable Appointments only.

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Domestic Abuse Advisors

Northamptonshire Domestic Abuse Service (NDAS) is an organisation that is dedicated to helping and supporting the victims of domestic abuse.

For more information speak to a member of staff or contact NDAS directly.

NDAS 24/7 free advice line: 0300 0120154

NDAS website: www.ndas.co

NDAS  NDAS  NDAS.


10 ways to get the best from your GP

Click here for more information


Revised Fair Processing and Privacy Notice

Please click here to view our revised Fair Processing and Privacy Notice

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3Sixty Care Partnership

3Sixty Care Partnership brings together a GP federation made up of 28 GP practices across the north of Northamptonshire and the Northamptonshire Healthcare NHS Foundation Trust to form a multi-speciality Community Provider.

To find out more please click here

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Our Latest CQC Inspection Report

On the 6th July 2016 Linden Medical Centre had a routine inspection by the Care Quality Commission (CQC) and the Report on the inspection has now been published.

We are pleased to announce that the practice has been rated overall as good with an outstanding rating for the effectiveness of the services we provide.

A copy of the full report can be downloaded here alternatively the CQC webpage relating to Linden Medical Group can be accessed by following the link below

CQC Website Linden Medical Group

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How likely are you to recommend our Practice?

We would appreciate your Feedback

The NHS Friends & Family test is a way of gathering your feedback, so we can continually review our service

Please click on the link below to participate - Many Thanks

Friends & Family test Patient Survey.

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FREE Text Message Service for Appt Reminders

Please click on the link above for more details on this service


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Join our Patient Participation Group

Click here for information on Joining our Patient Participation Group.

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View our Patient Group Annual Report 

Click here to view our latest Patient Participation Group Report

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GP Average Earnings Disclosure

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Linden Medical Centre in the last financial year ended 31st March 2017 was £96,820 before tax and national insurance. This is for 3 full time GPs, 2 part time GPs, 2 salaried GPs and 1 Locum GP who worked in the practice for more than six months.

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2015 Patient Survey summary report 

Click here to view our Latest Patient Survey Report

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Health News from the BBC and the NHS

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NHS Choices Behind the Headlines
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