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Practice Policies

Patient Confidentiality and Data Protection

All patient information is considered to be confidential and we comply fully with the Data Protection Act. All employees have access to this information in relation to their role and have signed a confidentiality agreement. Information may be shared, in confidence, with other NHS organisations in the interests of patient care.

Please note that it is the Practices's policy to record all telephone calls for the purpose of patient and staff care, security, and dispute resolution. Recordings and their use will be at the partners' discretion and will also comply with practice's Data protection Registration.

The Practice will ask you for personal information so that you can receive appropriate care and treatment. This information is held on the Practice’s computerised Medical Information System. Information concerning your medical history may also be shared with relevant secondary care providers i.e. hospitals etc.

The Practice is registered under the Data Protection Act. The Practice will ensure that the patient confidentiality is maintained at all times by all the members of the Practice Team.

Linden Medical Centre's Responsiblities

Linden Medical Centre will ensure that employees fully understand all their responsibilities with regard to confidential data. The employees will sign a written statement of the responsibilities they are undertaking towards the security of the data.

The organisation will also ensure that arrangments are in place for the confidential disposal of any paper waste generated at work.

Linden Medical Centre will strictly apply the rules of confidentiality and in general will not release patient information to a third party without proper valid and informed consent, unless this is within the statutory exempted categories such as in the public interest, in which case the release of the information and the reasons for it will be individually and specifically documented and authorised by the responsible clinician.

We will not divulge your information to any organisation or body outside the NHS without you written consent.



GDPR Practice Privacy Notice

Please click on the links below for information regarding our Privacy Notice;


Your Right of Access to Your Records

The Data Protection Act and General Data Protection Regulations allows you to find out what information is held about you including information held within your medical records, either in electronic or physical format. This is known as the "right of subject access".

If you would like to have access to all or part of your records, please complete the form below and return to the Practice along with two forms of identification (see form for further information).

Application form for Access to Health Records - Subject Access Request



General Data Protection Regulation

The General Data Protection Regulation (GDPR) was introduced on the 25th May 2018, it is designed to protect the personal data of all EU citizens and it will apply even if we are no longer part of the EU.

Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 2018 and the EU GDPR.

To comply with these regulations, we have updated our Privacy Notice, which can be found above or you can also request a copy of this notice from reception.

GDPR How we use your information leaflet

GDPR                    GDPR Poster Nov 2019

Click here to view an information leaflet



Freedom of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the Practice to produce a Publication Scheme. A publication Scheme is a guide to the ‘classes’ of information the Practice intends to routinely make available. You can view the current scheme by clicking on the link below:

Linden Medical Group's Freedom of Information Publication Scheme



National Data opt-out

Information about your health and care helps to improve your;

  • Individual care
  • Speed up diagnosis
  • Plan local services
  • Research new treatments

In May 2018, the strict rules about how this data can and cannot be used were strengthened.

You can choose whether your confidential patient information is used for research and planning.
To find out more visit:



NHS Summary Care Record

If you are registered with a GP practice in England, you will already have a Summary Care Record (SCR), unless you have previously chosen not to have one. It will contain key information about the medicines you are taking, allergies you suffer from and any adverse reactions to medicines you have had in the past.

Information about your healthcare may not be routinely shared across different healthcare organisations and systems. You may need to be treated by health and care professionals who do not know your medical history. Essential details about your healthcare can be difficult to remember, particularly when you are unwell or have complex care needs.

Having a Summary Care Record can help by providing healthcare staff treating you with vital information from your health record. This will help the staff involved in your care make better and safer decisions about how best to treat you.

Please click on the links below for more information;

Consent form for new patients

Consent form for additional information

SCR additional information patient leaflet

Easy read format patient leaflet on additional information in SCR



NHS - Sharing your Information

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

Sharing Information poster

To watch a video with information on how your information is shared click the link below -

Sharing your information video

For further information, please use the following links -



Accessible Information Standards

The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need. These standards include making sure that people get information in different formats if they need it, such as: large print, braille, easy read, email etc.

Please let us know if you require any communication or information support needs by printing and completing this AIS Communication Form.

Further information can be found on the NHS website: 

AIS Poster



Discrimination Policy

At the Linden Medical Group we have a policy not to discriminate on the grounds of age, disability, sex, sexual orientation, social class, appearance, medical condition or any other factor. Decisions about treatment will be based solely on clinical judgement and the best available evidence at the time.

The practice has made every practical effort to facilitate disabled access, should you experience any particular difficulties, please bring it to the attention of any member of staff.

To view our Infection Control Annual Statement, please click here...

Infection Control Annual Statement

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