The care of your health is a partnership between yourself and the practice. The success of that partnership depends on an understanding of each others needs and co-operation between us. The partners, staff and other members of the team work hard to provide the best service we can to our patients, but we accept we sometimes get things wrong.

Do let us know whenever you feel we have not met our responsibility to you, likewise, we would be pleased to hear from you if we do something very well and exceed your expectations. We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.

It is important that you contact us in good time if you cannot attend a pre-arranged appointment with us.