We take seriously any threatening, abusive, or violent behaviour against any of our staff or patients. Verbal and physical abuse of NHS staff is a serious and growing problem, and we are committed to ensuring a safe and respectful environment for everyone.
Our Commitment
- Zero Tolerance: Any form of abuse, whether verbal or physical, towards our staff or other patients will not be tolerated.
- Immediate Action: Any patient identified as being abusive or violent will be removed from the practice list, normally with immediate effect.
- Legal Support: We will support our staff in reporting incidents to the police and pursuing legal action if necessary.
What Constitutes Abuse?
- Verbal Abuse: Swearing, shouting, or using threatening language.
- Physical Abuse: Any form of physical violence, such as hitting, pushing, or spitting.
- Harassment: Racial, sexual, or any other form of harassment.
- Damage to Property: Causing damage to the practice’s premises or property.
- Fraudulent Activity: Obtaining drugs or medical services fraudulently.
Our Expectations
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is important that you contact us in good time if you cannot attend a pre-arranged appointment with us.
For more information on the NHS Zero Tolerance Policy, visit the NHS Violence Prevention and Reduction Programme