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Appointments
Book or cancel an appointment at Linden Medical Group.
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support available from many National and Local Organisations
Appointment requests
- All requests for appointments or medical advice must be submitted via our online form
- Same day or urgent requests should be submitted by 10am to ensure a timely review.
A member of our clinical team will assess the information provided and either arrange a suitable appointment or direct you to the most appropriate service.
The online form can be completed by a family member or friend on behalf of the patient.
If you are unable to use the online form, you can:
- Come down to the surgery where we will support you to complete the form using our practice iPad
- Call us on 01536 481734, where a care navigator will go through the form with you.
Routine medical enquiries and sick notes
For routine medical enquiries, sick notes, and other general requests, please submit an online form between 8am and 6.30pm, Monday to Friday.
- We aim to respond within 5 working days.
Video consultations
We do not offer video consultations unless it is for a care home.
Phone advice
If you wish to speak to a GP or practice clinician we will try to accommodate your request, but we may ask you some questions to determine the urgency or nature of the call. A phone consultation may be offered to you with a GP; a GP will get back to you at their convenience.
Online appointment booking
We have a facility that allows registered patients to book some appointments with doctors and nurses online. These include long term condition appointments and smear appointments.
First you must register for this service. This is a one-off process that involves you coming to the practice and requesting a username and password. Please bring photo identification with you for your own security.
Alternatively, if you are unable to attend the practice to register for online services, please call and speak to one of our receptionists after 10am and they will be able to register you over the phone by taking you through security questions. Once registered you will be able to book and cancel appointments in advance, as well as ordering any repeat medications, change your contact details and update your clinical record.
Home visits
Our doctors only provide home visits for patients who are housebound or residing in care homes. If you fall into one of these categories and feel you are too ill to attend the practice, please phone us on 01536 481734 to arrange a visit, ideally before 10am.
A doctor may contact you before attending. Visits are at the discretion of the doctor, and you will be asked by the receptionist to outline the problem.
Cancelling or changing an appointment
Please make a note of your appointment time and contact us as soon as possible if you need to cancel. Although most patients do attend their appointments, every week a large number do not attend their booked appointments. The outcome of this severely hampers our ability to provide our patients with appointments.
If you have given us your up-to-date mobile number and have consented to receive SMS. You will receive a reminder of your appointment, if at that point you want to cancel your appointment, you can do so by replying to the message saying; ‘Cancel’. This will automatically cancel the appointment.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS app)
- use the GP online system
- phone us on 01536 481734
Late arrivals
Please note that if you are 10 minutes late for an appointment the doctor/nurse is likely to have moved on to the next patient. You may be asked to re-book your appointment this will be done according to the doctor’s discretion.
Please contact us as soon as possible if you know that you are going to be late, we will try to accommodate you where possible.
Out of hours
Enhanced access
The Kettering GP enhanced access service makes it easier for you to book an appointment with a local GP or other healthcare professional at a time that is more convenient, including evenings and weekends. Appointments are available in Kettering and via telephone consultations.
Appointment availability
Enhanced access appointments are available as follows:
- 6.30pm to 8pm Monday to Friday
- 9am to 5pm Saturday
- A paediatric (children’s nurse) clinic is available most weekdays.
- Mental health practitioners have appointments every afternoon Monday to Friday, 2pm to 5pm.
If you would prefer to see your usual GP or practice nurse, please book an appointment with the practice during normal opening hours.
Type of appointments available
A range of appointments are available through the service, including the following:
- GP: routine GP Appointments
- Nurse practitioner: acute minor illness
- Paediatric nurses: any acute illnesses in children between 0-5 years
- Practice nurse: family planning, blood pressure checks, foot pulses check, ear syringing
- Physiotherapy: a specialist assessment of any acute muscle skeletal condition (over 16 years)
- Mental health practitioner: acute anxiety, depression, stress reaction
- Healthcare assistant: wound and leg dressings
Location
All appointments for the Kettering GP enhanced access service will take place at:
Weavers Medical – First Floor
121 Lower Street
Kettering
NN16 8DN
When your practice is closed please contact NHS 111 if you require health support or advice.
For support with the management of minor ailments, please contact your local pharmacist or visit the NHS website.
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent but not life threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.