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Our complaints procedure
We follow the NHS guidelines for handling complaints to ensure a fair and transparent process. According to the NHS Constitution, you have the right to make a complaint about any aspect of NHS care, treatment, or service. Our complaints system meets national criteria and is designed to address your concerns promptly and effectively.
How to make a complaint
Complaints should be addressed to our practice manager, Mrs. C Mee, at the following address:
Linden Medical Group
54 Linden Avenue
Kettering
NN15 7NX
Alternatively, you can contact us online
Our commitment to you
We are committed to ensuring that making a complaint does not affect your care. Our policy guarantees that you will not face discrimination or any negative impact on your treatment as a result of raising a concern.
CQC guidelines
In line with the Care Quality Commission (CQC) guidelines, we ensure that all complaints are thoroughly investigated and that necessary actions are taken to address any issues identified. We strive to make our complaints process accessible and responsive, ensuring that your concerns are handled with the utmost seriousness and confidentiality.
Contact us
We encourage you to explore our website for more information or contact us with any questions or feedback. Your comfort and safety are our top priorities.